Returns & Refunds.
Information about cancellations, returns and refunds for products purchased from SFS Airsoft UK.
Our online shop is being prepared for launch. Checkout is currently unavailable, and we are not accepting online shop orders or payments.
Your consumer rights
We aim to handle returns and refunds fairly and in accordance with applicable UK consumer law. Nothing on this page is intended to limit your statutory consumer rights.
Changing your mind
For most eligible products purchased online, consumers have a legal right to cancel within 14 days after receiving the goods, without giving a reason.
If you exercise this right, you will generally have a further 14 days after notifying us of cancellation to return the goods.
Some products and circumstances are excluded from the standard cancellation rules. Any applicable exceptions will be explained before an order is placed.
How to request a return
Contact us with your order reference, the product you wish to return and whether you are cancelling or reporting a problem.
We will provide return instructions and the appropriate return address. Please do not send products back before receiving the relevant shipping instructions, especially where carrier restrictions may apply.
Return postage
For change-of-mind cancellations, customers may be responsible for direct return postage costs where this has been clearly explained before purchase.
Where goods are faulty or not as described, we will meet our legal obligations concerning reasonable return costs and available remedies.
Refunds
For eligible cancellations, refunds will normally include the product price and the cost of standard outbound delivery, where required by law. Additional charges for premium delivery options may not be refundable.
We will issue applicable cancellation refunds within the legal time limits, generally no later than 14 days after receiving the returned goods or acceptable evidence that they have been sent back.
Refunds will normally be made using the original payment method unless otherwise agreed.
Faulty or incorrect products
If an item arrives faulty, damaged, incorrect or not as described, please contact us so we can investigate and arrange the appropriate remedy.
Under the Consumer Rights Act 2015, consumers may have a short-term right to reject faulty goods within 30 days. Further repair, replacement, price reduction or refund rights may apply depending on the circumstances.
Restricted airsoft products
Some airsoft products, batteries, gases and other restricted goods may be subject to special transport or handling requirements. We will provide suitable return instructions where applicable.
Shipping restrictions do not remove your statutory consumer rights.
Contact us
For returns, cancellations or refund enquiries, please use our contact page or email support@sfsairsoftuk.com.
Our final returns procedures and customer information will be reviewed before online checkout is enabled.