Customer Support

Contact SFS Airsoft UK

Need help with a competition, shop order, event or your SFS account? Choose the relevant email address below and we'll help with your enquiry.

Customer support

For account support, website questions, payment enquiries and general customer service.

For competition entries, results, winner verification, prizes, cancellations and competition refunds.

For shop orders, deliveries, returns and shop refunds.

Our online shop is currently in pre-launch. Customers can browse products and build a basket, but checkout and payments are not available yet.

We are preparing UK-only delivery for eligible shop products. Delivery charges and dispatch times will be confirmed before checkout opens.

For event bookings and event-related enquiries.

Please include any relevant competition, purchase, booking or order reference so we can identify your enquiry.

Please do not include passwords, full payment card details or other sensitive information in your email.

SFS Airsoft UK
Independent UK airsoft business
Essex, United Kingdom

Full business correspondence details are provided where required on relevant business documentation and communications.

For competition rules, eligibility, winner verification, cancellations and refunds, please read our Terms & Conditions.

Information about how we handle personal information is available in our Privacy Policy.

For shop delivery information, please read our UK Delivery page.

For shop cancellations, returns and refunds, please read our Returns & Refunds page.